Acceptable Use Policy

1. Introduction

This Policy sets out the rules governing use of Route X's website, web application, services, features, external integrations, and related tools. It applies to all use of the Service regardless of device, network, or access method.

This Policy is intended to protect us, users, coaches, clients, coaching firms, organizations, participants, and the reliability, security, and integrity of the Service. It is designed to ensure the Service is used appropriately, reliably, and in a manner fitting to the professional nature of coaching.

This Policy supplements and forms part of our Terms of Service. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service prevail unless this Policy expressly provides otherwise. Capitalized terms not otherwise defined herein have the meanings given in the Terms of Service.

2. Scope

This Policy applies to all individuals and entities accessing or using the Service (including individual coaches, affiliated coaches, clients, coaching firm administrators, Organization Admins, corporate participants, invited users, visitors, and anyone else using the Service in any capacity) regardless of their role.

Where you access or use the Service on behalf of an organization, coaching firm, company, or other legal entity, you are responsible for ensuring that users, members, employees, contractors, invitees, and participants associated with that entity comply with this Policy. The organization and responsible administrators are jointly responsible for compliance by their respective users.

3. General Use Requirements

Users may use the Service only for lawful, authorized, and appropriate purposes. When using the Service, users must comply with:

• Applicable laws, regulations, and contractual obligations
• Terms of Service, Privacy Policy and this Policy
• Providing accurate account, billing, organization, and profile information and keeping it up to date
• Maintaining the confidentiality of account credentials and reasonably protecting them from unauthorized access or misuse
• Exercising appropriate judgment when entering, storing, sharing, or processing information in the Service
• Respecting the rights, privacy, dignity, and confidentiality of other users and third parties
• Promptly notifying us upon becoming aware of unauthorized access, abuse, security issues, or violations of this Policy

4. Prohibited Uses

Users may not use the Service for illegal, fraudulent, deceptive, harmful, abusive, discriminatory, harassing, threatening, defamatory, exploitative, or malicious purposes. The following are examples of prohibited conduct, but this list is not exhaustive:

4.1 Illegal or Harmful Conduct

Users may not engage in, facilitate, or promote the following through the Service:

• Conduct that violates applicable laws or regulations
• Fraud, misrepresentation, impersonation, or identity theft
• Infringement of third-party rights (including intellectual property rights, privacy rights, publicity rights, contractual rights, and other rights)
• Promoting unlawful discrimination, harassment, retaliation, or exploitation
• Distributing or transmitting malware, spyware, ransomware, viruses, worms, or other malicious code
• Attempting unauthorized access to the Service, user accounts, systems, networks, or data
• Any use that causes or is reasonably likely to cause harm to us, users, or third parties

4.2 Harassment, Abusive and Harmful Conduct

Users may not threaten, harass, abuse, intimidate, defame, insult, exploit, or harm any person through the Service. Do not upload, transmit, store, or share content that is hateful, discriminatory, sexually exploitative (including content that exploits minors), violent, threatening, or abusive.

Users may not use the Service for stalking, doxxing, targeted harassment, coordinated harassment, or attacks against individuals or groups based on protected characteristics.

4.3 Impersonation and Misrepresentation

Users may not impersonate any individual or entity, including coaches, clients, organizations, employees, contractors, public figures, or representatives of Route X. Users may not misrepresent their identity, qualifications, certifications, experience, affiliations, roles, authority, or relationships with clients, coaches, organizations, or third parties.

Users may not falsely claim or suggest that they are endorsed, certified, recommended, sponsored, or otherwise authorized by us, Cornerstone Strategy LLC, professional bodies, clients, organizations, or others when no such relationship exists.

5. Coaching-Specific Restrictions

The Service is designed to support coaching-related workflows such as client management, session booking, session logs, goals, action items, reflections, growth records, and related administrative tasks. The Service is not a medical, clinical, legal, financial, or emergency response system.

Users may not use the Service as a substitute for, or to provide through the Service:

• Medical practice, diagnosis, treatment, or healthcare services
• Psychotherapy, counseling, psychiatric services, or mental health treatment
• Legal advice or legal representation
• Tax, accounting, payroll, or financial advice
• Investment advice or securities-related services
• Immigration advice or other regulated professional services
• Emergency response, crisis intervention, suicide prevention, or urgent safety response

Users may not provide, represent, or promote regulated professional services through the Service unless they hold appropriate qualifications, licenses, and authority in the relevant jurisdiction and comply with applicable law and professional standards.

Where a user, client, or participant appears to need emergency assistance, medical care, mental health support, or crisis intervention, the user must direct that person to appropriate emergency services, qualified professionals, or recognized support resources. The Service may not be used as an emergency or crisis response channel.

6. User Content and Coaching Content

Users are responsible for content, information, files, notes, messages, records, goals, action items, reflections, session logs, and other materials they upload, transmit, enter, store, share, or process in the Service (including User Content and Coaching Content as defined in the Terms of Service).

Users may not upload, transmit, store, or share content that is:

• Illegal, fraudulent, defamatory, abusive, discriminatory, threatening, or otherwise harmful
• Infringing on the privacy, confidentiality, intellectual property rights, contractual rights, employment rights, or other rights of any person or organization
• Containing personal information, confidential information, trade secrets, health information, employment information, or other sensitive information collected, used, stored, or shared without necessary authorization
• Containing malicious code, malware, or harmful files
• Containing false or misleading information that could harm other users, clients, coaches, organizations, or third parties
• Intended to manipulate, exploit, or harm individuals, organizations, or systems

Users are responsible for obtaining necessary permissions, consents, approvals, and legal bases (including those required under privacy, employment, professional conduct, or contractual rules) before entering or sharing information about others or organizations in the Service.

7. Confidential and Sensitive Information

Users must handle confidential information, personal information, sensitive information, and proprietary information with appropriate care when using the Service. Users may not collect, store, disclose, share, or process confidential or sensitive information through the Service unless they have the necessary authorization, consent, legal basis, and contractual rights.

Without limiting the above, users may not enter into or share through the Service:

• Personal information of others without appropriate authority
• Employer, client, or customer information, trade secrets, or proprietary business information that you are not permitted to handle
• Coaching notes or session information disclosed to persons not authorized to receive it
• Health information, mental health information, biometric information, financial information, government-issued IDs, or other highly sensitive information, unless legally permitted and Route X has explicitly enabled its use in writing
• Information whose processing is prohibited by applicable law, contract, employment rules, professional obligations, or confidentiality agreements

Coaches, coaching firms, and organizations are responsible for establishing and maintaining appropriate confidentiality practices with their clients, participants, employees, and other stakeholders consistent with applicable law, professional standards, and contractual obligations.

8. Coach and Organization Professional Responsibility

Coaches, coaching firms, Organization Admins, and affiliated users are responsible for their professional conduct, client relationships, coaching engagements, confidentiality obligations, ethical duties, qualifications, representations, and compliance with applicable law and professional standards.

Users may not, in connection with their use of the Service:

• Misrepresent their qualifications, certifications, experience, professional standing, or authority
• Provide services beyond their competence, authority, or legal rights
• Pressure, manipulate, deceive, or exploit clients or participants
• Record, upload, or share session content without obtaining necessary consent
• Use client or participant information for marketing, solicitation, or other commercial purposes without authorization
• Unreasonably obstruct clients' rights to access, correct, export, or request deletion of their information where required by applicable law or contract
• Create or maintain false records, session logs, attendance records, billing records, or qualification-related records

Unless expressly stated by us in writing, we do not verify, certify, supervise, endorse, or guarantee the qualifications, conduct, performance, or professional judgment of coaches, coaching firms, or organizations.

9. Client and Participant Conduct

Clients, participants, and invited users must use the Service in a respectful, lawful, and appropriate manner. Users may not:

• Harass, threaten, abuse, discriminate against, or defame coaches, administrators, participants, or other users
• Transmit false, misleading, harmful, or illegal information
• Access or attempt to access another user's account, coaching records, session logs, files, calendar information, or confidential information without authorization
• Share booking links, session links, files, or access credentials with persons not authorized to receive them
• Abuse feedback, review, messaging, file sharing, or collaboration features (including sending abusive, deceptive, or retaliatory content)
• Use the Service to interfere with another person's coaching relationship, employment relationship, or business relationship

10. Account, Access and Security Requirements

Users are responsible for the security of their accounts and credentials. Users may not:

• Share credentials with unauthorized persons
• Use another person's account without authorization
• Attempt to circumvent, disable, or interfere with authentication, authorization, role-based access controls, usage limits, security controls, or technical restrictions
• Access, export, modify, delete, or disclose data you are not authorized to access
• Create accounts using false, misleading, or unauthorized information
• Use another user's sessions, tokens, API keys, OAuth connections, payment methods, or external integrations without authorization
• Discover, test, scan, exploit, or interfere with vulnerabilities in the Service except through a vulnerability disclosure or bug bounty process expressly designated by us
• Any use that undermines the confidentiality, integrity, availability, or security of the Service, user data, external integrations, or third-party services

Users must promptly notify us if they believe their account, credentials, data, or external integrations have been compromised, or if they become aware of unauthorized access or misuse.

11. Scheduling, Calendar and Integration Use

The Service may enable integrations with calendar providers, video conferencing providers, payment processors, storage services, email tools, and other third-party services (including, where applicable, Google Calendar, Outlook Calendar, Microsoft Graph, Zoom, Google Meet, and Stripe). Users may use these external integrations only for lawful, authorized, and appropriate purposes.

Users may not:

• Connect calendars, video conferencing accounts, payment accounts, storage accounts, email accounts, or other third-party services that they do not own or are not authorized to use
• Use external integrations to access, copy, publish, disclose, or abuse another person's private calendar details, meeting details, files, contacts, or confidential information
• Share booking links, meeting links, calendar invites, or access links with persons not authorized to receive them
• Create false, misleading, abusive, spam, or unauthorized bookings
• Use scheduling features to harass, overload, mislead, or disrupt other users
• Interfere with external calendar, video conferencing, or payment systems
• Use external integrations in violation of the terms, policies, or applicable law of the relevant third-party service

We may use calendar integrations to calculate availability, avoid scheduling conflicts, and create or update calendar events based on user instructions or actions through the Service. Users may not use the Service to attempt to expose a coach's private calendar event titles, attendees, descriptions, or other private calendar details to persons not authorized to view them.

12. Payment, Subscription and Commercial Abuse

Users may not abuse the payment, subscription, billing, promotional, or other commercial features of the Service. Without limiting other provisions of this Policy, users may not:

• Use false, stolen, unauthorized, fraudulent, or unauthorized payment information
• Abuse free plans, free access periods, trials, discounts, coupons, Founding Price, or other promotional pricing
• Create multiple accounts or organizations to circumvent fees, usage limits, plan limits, or eligibility requirements
• Resell, sublicense, lend, lease, or otherwise commercially exploit the Service without our prior written approval
• Misrepresent billing information, seat usage, organization size, plan eligibility, or customer status
• Interfere with payment processing, billing records, subscription status, or usage tracking
• Process payments, invoices, or transactions through the Service for illegal, deceptive, or unauthorized purposes

13. AI, Automation, Scraping and System Abuse

Users may not use the Service, or automated means, scripts, bots, crawlers, scrapers, data mining tools, AI agents, or similar technologies to:

• Scrape, copy, extract, collect, or bulk download data from the Service without authorization
• Automatically or abusively create accounts, bookings, sessions, messages, files, or other records
• Circumvent usage limits, rate limits, plan restrictions, access restrictions, or security controls
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the Service's source code, models, algorithms, system architecture, or non-public APIs
• Overload, disrupt, degrade, or interfere with the Service or integrated third-party services
• Use Route X data for AI model training, fine-tuning, or improvement without obtaining necessary rights, consents, and approvals
• Use AI-generated content in a deceptive, harmful, illegal, or misleading manner
• Create, distribute, or facilitate spam, phishing, social engineering, or other deceptive automated activities

Use of Route X's APIs, external integrations, exports, and automation features must comply with Route X's documentation, plan limits, and applicable written agreements.

14. Intellectual Property and Third-Party Rights

Users must respect the intellectual property rights, proprietary rights, privacy rights, publicity rights, contractual rights, and other rights of us, other users, and third parties. Users may not upload, transmit, store, share, or distribute content through the Service unless they have the necessary rights and licenses.

Users may not:

• Infringe copyright, trademark, trade secret, database rights, or other intellectual property rights
• Upload or distribute copyrighted works without authorization
• Remove, obscure, or alter copyright notices, attribution notices, or watermarks
• Use Route X's brand, logos, trademarks, or materials without authorization
• Misrepresent the ownership or authorship of coaching materials, worksheets, templates, reports, or other content
• Distribute third-party materials in violation of license terms, confidentiality obligations, or contractual restrictions

15. Reporting Violations

Users may contact us promptly if they become aware of violations of this Policy, abuse of the Service, unauthorized access, harmful conduct, security issues, or illegal activity. We welcome reports from users, coaches, clients, organizations, and third parties and encourage you to report concerns so we can appropriately review and respond.

When making a report, please provide reasonable information we need to review the matter, such as relevant account, organization, user, content, booking, message, file, date, and description of the concern. If you have supplemental information that would help us evaluate and respond to the report, please include it.

We may review and respond to reports at our discretion in accordance with applicable law, contractual obligations, and the Terms of Service. We are not obligated to take specific action in response to any individual report.

16. Enforcement

We may investigate suspected violations of this Policy. If we determine, in our reasonable discretion, that a user has violated this Policy, the Terms of Service, applicable law, or the rights of others, we may, depending on the circumstances, take one or more of the following actions:

• Warning
• Removal, restriction, or deactivation of access to specific content
• Suspension or restriction of access to specific features
• Disabling external integrations, booking links, meeting links, exports, or file access
• Downgrade, suspension, or termination of the account, organization, or subscription
• Access restrictions by user, organization, domain, IP address, device, or other identifier
• Notification to affected users, organizations, payment processors, integration providers, or authorities as appropriate
• Retention of information necessary for security, legal, compliance, or dispute resolution purposes
• Other actions permitted by the Terms of Service or applicable law

We do not undertake to monitor all user activity or content, but may do so and take action as necessary to operate, protect, and improve the Service and enforce this Policy.

17. Policy Changes

We may update this Policy from time to time to reflect changes to the Service, features, integrations, legal requirements, business operations, or risk management practices. The Effective Date at the top of this Policy indicates when the Policy was last updated.

We may notify you of material changes by email, in-app notification, website notice, or other reasonable means where required by applicable law or otherwise appropriate. Your continued use of the Service after the updated Policy takes effect constitutes acceptance of the updated Policy.

18. Contact

For questions about this policy or to report a violation, please contact us: