This Cookie Policy explains how Cornerstone Strategy LLC (doing business as Route X, 'Route X' or 'we') uses cookies and similar technologies on Route X's website and web application (collectively, the 'Service').
Please read this Cookie Policy together with our Privacy Policy and Terms of Service. Where information collected through cookies and similar technologies qualifies as 'personal information' under applicable law, it will be handled in accordance with the Privacy Policy.
1. Introduction
This Cookie Policy explains what cookies and similar technologies Route X uses when you visit the Route X website or use the Route X web application. It covers an overview of these technologies, their purposes, the types of cookies we may set, third-party providers that may set cookies in connection with the Service, and the choices available to you.
This Cookie Policy applies to Route X's website and web application. It supplements, and does not replace, our Privacy Policy and Terms of Service. In the event of any conflict between this Cookie Policy and the Privacy Policy regarding cookies and similar technologies, this Cookie Policy governs. Where personal information is collected through cookies and similar technologies, our Privacy Policy describes how that information is handled, stored, protected, and what rights you may have.
2. What Are Cookies and Similar Technologies
Cookie is a small text file stored on your browser or device when you visit a website or use a web application. Cookies allow websites or services to recognize your browser or device and remember information about your visit, such as your preferences or certain actions.
In addition to cookies, Route X and our service providers may use similar technologies including but not limited to:
- Local storage and session storage
- Pixels, tags, and beacons
- Scripts
- Software development kits (SDKs)
- Device identifiers or browser identifiers
- Other tracking, identification, or storage technologies
These technologies may store or access information on your browser or device. In this Cookie Policy, unless otherwise specified, these technologies are collectively referred to as 'cookies.'
3. How Route X Uses Cookies and Similar Technologies
Route X uses cookies and similar technologies to the extent necessary for purposes including:
- Operating and securing the website and platform
- Login, authentication, session management, and access to protected routes
- Fraud prevention and security
- Remembering user preferences including language and timezone
- Supporting booking pages and scheduling workflows
- Supporting integrations with external services such as Google Calendar, Outlook Calendar, Microsoft Graph, Zoom, and Google Meet
- Supporting payment checkout, subscription management, and Billing Portal access through providers such as Stripe
- Measuring the performance of the website and platform
- Understanding usage trends and improving Route X
- Diagnosing errors and improving Service reliability
Coach calendar privacy. Route X does not use cookies to disclose a coach's private calendar details to clients. Even when a calendar integration is connected, clients only see availability calculated by Route X — not the titles, attendees, descriptions, locations, or other private details of private calendar events.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
Strictly necessary cookies are cookies essential to operate Route X's website and web application and to provide the Service securely. They are typically set in response to your actions such as logging in, navigating between pages, or completing a checkout flow.
Strictly necessary cookies are used for purposes including:
- Login
- Authentication
- Session management
- Access to protected routes
- Security
- Fraud prevention
- Cross-site request forgery (CSRF) protection
- OAuth connection flows
- Payment checkout flows
- Core platform functionality
Strictly necessary cookies cannot be disabled through Route X's cookie management tools because they are required to provide the Service securely. If you block these cookies at the browser level, core Service features such as login, booking, billing, external integrations, and the dashboard may not function correctly.
4.2 Functional Cookies
Functional cookies enable enhanced functionality and personalization, remembering your choices and customizing the Service to your preferences.
Functional cookies are used for purposes including:
- Language settings
- Timezone settings
- Display preferences
- Booking page settings
- Dashboard or calendar view settings
- Other configuration choices
Functional cookies help Route X correctly display booking and session times, particularly for users in different timezones.
4.3 Analytics Cookies
Analytics cookies help Route X understand how visitors and users use the Service, measure performance, and improve the product.
Analytics cookies may be used for purposes including:
- Pages viewed
- Features used
- Session duration
- Sign-up funnel performance
- Booking flow analysis
- Error diagnostics
- Performance metrics
Where required by applicable law, Route X will obtain your consent before using analytics cookies. You may refuse analytics cookies without affecting your use of the core Service. Analytics cookies are not classified as strictly necessary cookies.
4.4 Payment and Billing Technologies
Route X uses third-party payment processors such as Stripe to handle payment transactions, subscriptions, and billing. These providers may set cookies or use similar technologies on the Service.
Payment and billing technologies are used for purposes including:
- Checkout
- Subscription management
- Billing Portal access
- Fraud prevention
- Payment security
- Payment-related compliance obligations
These technologies may be managed by third-party payment providers and are subject to those providers' own privacy and cookie policies.
4.5 Integration Technologies
Route X integrates with external services including Google Calendar, Outlook Calendar, Microsoft Graph, Zoom, and Google Meet. Cookies and similar technologies may be used in connection with these integrations.
Integration technologies are used for purposes including:
- Initiating OAuth connection flows
- Maintaining connection state
- Handling OAuth redirects
- Preventing unauthorized connection attempts
- Displaying integration status within Route X
- Supporting availability calculations
- Creating or updating calendar events or meeting links at users' request
Important. Route X does not use cookies to display private calendar event details to clients. Calendar integrations are used for calculating availability, avoiding scheduling conflicts, and creating or updating calendar events or meeting links at users' request.
4.6 Marketing Cookies
Marketing cookies are typically used for advertising, retargeting, and cross-context behavioral advertising, and may include building user profiles for advertising purposes and delivering ads more relevant to users' interests.
We do not currently use marketing cookies. If we introduce marketing cookies in the future, we will update this Cookie Policy and, where required by applicable law, obtain your consent before use.
5. Third-Party Cookies and Service Providers
Some cookies on the Service may be set by third-party service providers that help operate, secure, and improve Route X. The following are categories of third-party providers that may be involved:
| Category | Examples | Purpose |
|---|
| Authentication and OAuth Providers | Google、Apple、Facebook、NextAuth 関連フロー（有効な場合） | Sign-in, identity verification, OAuth connection flows |
| Calendar Providers | Google Calendar、Outlook Calendar、Microsoft Graph | Calendar integration, availability calculation, event creation/update |
| Video Conferencing Providers | Zoom、Google Meet または類似サービス | Meeting link generation/management, joining sessions |
| Payment Providers | Stripe | Checkout, subscriptions, Billing Portal, fraud prevention, payment security |
| Hosting & Storage Providers | AWS その他のホスティング／ストレージプロバイダー（必要に応じて） | Service hosting, file storage, content delivery |
| Email & Communication Providers | OTP、パスワードリセット、予約確認、リマインダー、サポートメッセージに使用されるプロバイダー | Transactional emails and notifications |
| Analytics Providers | Google Analytics または類似サービス（有効な場合） | Usage analytics, performance metrics, product improvement |
| Customer Support Tools | ヘルプデスクまたはチャットツール（有効な場合） | Customer support, ticket management, in-product help |
Third-party providers may set cookies or access them in accordance with their own privacy and cookie policies. Route X is not responsible for third-party websites or services not under Route X's control.
6. Cookie List
Because the cookies and similar technologies used by Route X may change over time, the table below presents Representative Cookie Categories rather than a fixed list of cookie names.
| Cookie ／技術 | Provider | Category | Purpose | Duration | Consent Required |
|---|
| Route X Session Cookie | Route X / Authentication Provider | Essential | Login, session management, authentication | Session or short-lived persistent | No |
| CSRF／OAuth ステート Cookie | Route X / OAuth Provider | Essential | Security and OAuth flow protection | Short-lived | No |
| Language (locale) preference | Route X | Functional | Remember language preference | Persistent until changed | Depends on law |
| Timezone preference | Route X | Functional | Correct booking/session time display | Persistent until changed | Depends on law |
| Booking workflow technologies | Route X | Functional/Essential depending on use | Booking flow and availability support | Session or short-lived persistent | Depends on law and feature |
| Stripe technologies | Stripe | Payment/Essential or Functional | Checkout, Billing Portal, fraud prevention | Set by Stripe | Depends on use |
| Google／Microsoft／Zoom integration technologies | Third-party providers | Integration | OAuth redirect, connection state, calendar/meeting integration | Provider-managed | Depends on use |
| Analytics cookies | Analytics provider (if enabled) | Analytics | Usage analytics, performance, product improvement | Provider-managed | Required where applicable |
| Marketing cookies | Marketing provider (if enabled) | Marketing | Advertising, retargeting, cross-context behavioral advertising | Provider-managed | Required where applicable |
This list may be updated as the service evolves.
7. How to Manage Cookie Settings
You may manage cookies in the following ways:
- Browser settings. Most browsers allow you to view, manage, delete and block cookies from the settings menu.
- Cookie banner or preference center. Where Route X provides a cookie banner or preference center, you may choose to accept all, reject non-essential, or customize cookies.
- Cookie settings link. Where available, you may change your cookie preferences later via the Cookie settings link in the footer or account settings.
Strictly necessary cookies cannot be disabled through Route X's cookie tools as they are required to operate the service securely.
Disabling cookies via browser settings may affect platform functions including login, booking, billing, integrations, and the dashboard.
8. California Privacy Rights and Opt-Out Preference Signals
This section provides supplemental information to California residents under applicable California privacy laws.
- Route X does not sell personal information.
- Route X does not use cookies to sell personal information.
- If Route X engages in activities that qualify as "sharing" personal information for cross-context behavioral advertising under applicable law, Route X will provide appropriate opt-out mechanisms.
- Where required by applicable law, Route X will honor browser-based opt-out preference signals such as Global Privacy Control (GPC) as valid opt-out requests.
For details on your rights under California privacy laws, please see our Privacy Policy.
9. Changes to This Cookie Policy
Route X may update this Cookie Policy from time to time for reasons including:
- Changes to the cookies or similar technologies we use
- Changes to service providers
- Addition of new integrations
- Changes in laws or regulations
- Changes to our business or product
The Effective Date at the top of this Cookie Policy indicates when the policy was last updated. Where required by applicable law, we will provide additional notice of material changes.
10. Contact Us
For questions about this Cookie Policy or our use of cookies and similar technologies, please contact us at:
